FREQUENTLY ASKED QUESTIONS

📍 Location & Entry

Q: Where is the new suite located? A: We’re now located at 9375 Telegraph Rd, Suite 107, Redford, MI 48239, inside a shopping plaza with plenty of parking.

Q: How do I enter the building? A: Upon arrival, please dial 107# on the keypad to the right of the main entrance. I will personally buzz you in.

Q: Where is the suite once I’m inside? A: Walk down the hallway to your left. Suite 107 is located at the end of the hallway on the left-hand side.

Q: Can I knock on windows or ask someone else to let me in? A: No. For safety and professionalism, please do not knock on windows or ask passing clients or building attendees to grant access.

🚗 Parking & Accessibility

Q: Is parking available? A: Yes—ample parking is available in the plaza lot.

Q: Is the suite accessible for all clients? A: Yes, the building is accessible and designed for client comfort.

👥 Guest Policy

Q: Can I bring a guest or child to my appointment? A: Due to limited space, additional guests are not permitted at this time. Thank you for understanding.

💻 Booking & Payments

Q: How do I book an appointment? A: Online booking is still encouraged for a seamless experience. You’ll continue to receive confirmations and reminders as usual.

Q: Are deposits required? A: Yes. Deposits are required to secure your appointment and will be deducted from your total service price. Please note: deposits are non-refundable at the owner’s discretion.

Q: Can I book multiple services back-to-back? A: Yes—depending on service type and availability. The booking system will guide you through options.

Q: Will Simply Glowing offer grouped service days? A: Yes. We’ll be rolling out a grouped booking system that allows common services to be performed on designated days to support staff wellness and efficiency.

⏰ Hours & Walk-In Availability

Q: What are the operating hours? A: General hours remain Tuesday–Saturday, 9 AM–9 PM, but may shift slightly as we finalize the transition.

Q: Are Walk-In Wednesdays still available? A: Yes—for now. However, the walk-in process is tentative to change due to space and staffing adjustments. Updates will be shared soon.

🧴 Retail & Product Updates

Q: Will Simply Glowing Growth Oil still be available? A: Absolutely. Our signature Growth Oil will be magnified as a key part of our healthy hair regimens. More details on benefits and purchasing will be shared soon.

Q: Will you offer other retail products? A: Yes—we’ll be retailing high-end hair care products perfect for maintaining your glow between appointments.

🧠 Education & Content

Q: Will you be offering new blog or educational content? A: Yes! As we settle into our new space, Simply Glowing will begin producing educational blog and vlog content focused on hair care, salon ownership, and client empowerment.

Q: Will there be grand opening specials? A: Yes—specials will roll out soon and will be exclusive to clients within our email database. Stay subscribed to be the first to know.

Q: Will there be new client specials? A: Yes—new client promotions will be announced shortly to welcome fresh faces into the suite.

📬 Contact Info

Q: Has your contact information changed? A: No. Our email, phone number, and website remain the same. Please double-check the new address when booking to avoid appointment discrepancies.